Pure Electric E-Scooter Warranty:

Enjoy peace of mind with every Pure Electric E-Scooter, backed by our comprehensive 12-month warranty. We stand by the quality of our products, offering coverage against original defects in material and workmanship from the moment you physically receive your E-Scooter.

What's Covered:
Our warranty encompasses the cost of both labor and parts required to maintain your e-scooter in optimal working condition throughout the entire 12-month period. Whether it's addressing material flaws or ensuring proper workmanship, we've got you covered.

Proof of Purchase:
To streamline the warranty process, keep a copy of your proof of purchase handy. This document will serve as your reference point for any inquiries or warranty claims.

At Pure Electric, our commitment extends beyond delivering exceptional e-scooters; we're dedicated to ensuring your continued satisfaction throughout the warranty period. Ride with confidence, knowing that our warranty is a testament to the quality and reliability of Pure Electric E-Scooters.

Returning Your E-Scooter

How do I return my E-Scooter?
Notify us within 14 days of receiving your product and ensure it's returned in its original packaging with all parts included.

What condition should my E-Scooter be in for a return?
It must be in 'as new' condition without scratches, blemishes, or excessive wear and tear.

Experiencing a Fault?
We're here to assist you promptly. Email us at support@pureelectric.fr with your order number (starting PS), product/model details, and a brief description of the fault.

What information should I provide about the fault?
Include details such as the affected part, any error codes displayed, and attach clear photos demonstrating the issue for faster resolution.

We'll work closely with you to address the problem and ensure your satisfaction.